Our commitment to customer satisfaction and fair refund practices.
Last Updated: January 15, 2024
At Huma & Renee LLC, we are committed to providing exceptional Amazon services and ensuring customer satisfaction. This refund policy outlines the terms and conditions under which refunds may be granted for our services.
We understand that circumstances may arise where you may need to request a refund. We strive to handle all refund requests fairly and promptly while maintaining the integrity of our service agreements.
We stand behind the quality of our services. If you are not satisfied with our work, we will work with you to resolve any issues. In cases where we cannot meet your expectations, we may offer a partial or full refund based on the circumstances.
All refund requests are evaluated on a case-by-case basis, taking into account:
For monthly service packages, refunds may be available under the following conditions:
| Time Period | Refund Amount | Conditions |
|---|---|---|
| First 7 days | 100% refund | No services have been delivered or work has begun |
| 8-14 days | 75% refund | Partial work completed, client not satisfied |
| 15-30 days | 50% refund | Significant work completed, extenuating circumstances |
| After 30 days | No refund | Full month of services provided |
Monthly packages can be cancelled with 30 days written notice. You will be responsible for payment through the end of the current billing cycle, and no refunds will be provided for the current month's services.
Profit sharing partnerships operate on a different model where our compensation is tied to actual results. Refunds for profit sharing arrangements are handled as follows:
In cases where we cannot fulfill our partnership obligations due to circumstances beyond our control, we may offer:
The following items and circumstances are generally non-refundable:
Submit your refund request in writing to support@humarenee.com within the applicable time period. Include your account details, reason for the refund, and any supporting documentation.
We will review your request within 5-7 business days. During this time, we may request additional information or clarification to better understand your situation.
Our team will assess the services provided, your satisfaction level, and the circumstances surrounding your request to determine if a refund is appropriate.
We will notify you of our decision within 10 business days of receiving your request. If approved, we will process the refund according to our refund schedule.
Approved refunds will be processed within 5-10 business days and returned to your original payment method. You will receive a confirmation email once the refund is processed.
If you disagree with our refund decision, you may:
We are committed to resolving disputes fairly and amicably.
In cases of force majeure (natural disasters, government actions, Amazon policy changes, etc.), we may offer:
If technical issues prevent us from delivering services as promised, we will:
Before requesting a refund, please consider:
We encourage you to contact us first to discuss any issues or concerns you may have.
Refunds will be processed using the same payment method used for the original transaction:
Please note that processing times may vary depending on your financial institution.
For refund requests or questions about this policy, please contact us:
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. We will notify existing clients of any material changes via email.
Continued use of our services after policy changes constitutes acceptance of the updated terms.
This refund policy does not affect your statutory rights under applicable consumer protection laws. You may have additional rights depending on your jurisdiction.
If you believe your rights have been violated, you may contact your local consumer protection agency or seek legal counsel.